Return & Refund Policy

Lamp Light Glow

At Lamp Light Glow, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

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🔄 Return Policy

• Customers can request a return within 7 days of receiving the order.

• The item must be unused, undamaged, and in its original packaging.

• Products damaged due to misuse or mishandling will not be eligible for return.

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📦 Damaged or Wrong Item

If you receive:

• A damaged product

• A defective item

• The wrong product

Please contact us within 48 hours of delivery with clear pictures or video proof. We will arrange a replacement or refund accordingly.

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💰 Refund Policy

• Once we receive and inspect the returned item, we will notify you about the approval status.

• If approved, your refund will be processed within 5–7 business days.

• Refunds will be issued via:

  • Bank transfer

  • Easypaisa / JazzCash (for COD orders)

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🚚 Return Shipping

• If the return is due to our mistake (wrong or damaged item), we will cover the return shipping cost.

• If the return is due to change of mind, the customer will bear the return shipping charges.

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❌ Non-Returnable Items

• Used or damaged products (not due to our fault)

• Items returned after 7 days

• Customized products

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📞 Need Assistance?

If you have any questions about returns or refunds, feel free to contact our support team.
We’re always happy to assist you.